Refund & Buyer Protection Policy

1. ELIGIBILITY CRITERIA

A Buyer shall be eligible for claim under the Assurance Program only if:

• The software was purchased through a process facilitated by SaaS Verify;
• The Buyer provided accurate and complete information during assessment;
• The Vendor materially deviated from verified commitments;
• The Buyer has complied with the Vendor's onboarding and implementation requirements.

2. NON-ELIGIBILITY

The following events shall not constitute grounds for refund:

• Changes in Buyer's internal strategy, staffing, or priorities;
• Failure to use the software as instructed;
• Issues arising from Buyer's IT infrastructure;
• Delays attributable to Buyer;
• Situations beyond reasonable control of the Vendor.

3. CLAIM SUBMISSION PROCESS

A Buyer shall:

• Submit a written claim to support@saasverify.com;
• Furnish all evidence supporting the claim;
• Cooperate during the review and investigation process.

4. INVESTIGATION AND DECISION

• SaaS Verify shall evaluate the claim within 7–14 business days.
• Vendors shall be given reasonable opportunity to respond.
• The Company's decision shall be final and binding.

5. REFUND LIMITATIONS

Refund amounts shall not exceed the limits defined under the Assurance Program or the amount payable by the Vendor under contract.

6. GOVERNING LAW

This Policy shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of Bengaluru, Karnataka.